Refund policy
Return Window
You have 14 days from the date you receive your order to return your item(s).
To be eligible for a return, your item(s) must be shipped back to us within this 14-day period. Returns shipped after the 14-day return window will not be accepted.
All returned items must meet our return eligibility requirements, including having the Antonia Rolly return ribbon/security tag fully attached, intact, and unaltered.
Condition Requirements
To be eligible for a return, all items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all original tags attached
- Free from makeup, deodorant, perfume, body oils, stains, or other marks
- Returned in the original packaging, where possible
- Returned with the Antonia Rolly return ribbon fully attached, intact, and unaltered
Antonia Rolly Return Ribbon
Every eligible garment is shipped with an Antonia Rolly return ribbon/security tag attached.
The return ribbon must remain fully attached, intact, and unaltered for the garment to be eligible for return.
If the ribbon has been removed, cut, broken, altered, tampered with, or reattached, the item will not be accepted for return.
Please try on your garment carefully and keep the return ribbon attached until you are certain you wish to keep the item.
Bodycon and occasion pieces are carefully inspected upon return. Please take care when trying on your garment to avoid makeup, deodorant, perfume, body oils, or other marks.
Non-Returnable Items
The following items are Final Sale and cannot be returned or exchanged:
- Items marked "Final Sale"
- Items specifically identified as non-returnable during a clearance or promotional sale event
- Swimwear if the hygiene liner has been removed
- Accessories, including jewelry and belts
- Gift cards
- Any garment with its Antonia Rolly return ribbon/security tag removed, cut, broken, altered, tampered with, or reattached
How to Start a Return
To request a return:
- Email returns@antoniarolly.com with your order number and the item(s) you would like to return.
- We’ll send you return instructions and the return address.
- Pack your item securely and ship it back within the approved return window.
- Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
We strongly recommend using a trackable shipping method. Antonia Rolly is not responsible for return packages that are lost in transit.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If your return is approved, your refund will be issued to your original payment method within 5–7 business days. Your bank or card provider may require additional time to process and post the refund to your account.
Original shipping fees are non-refundable.
Items returned in a condition that does not meet our return requirements may be refused and returned to the customer.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or color, please return your original item for a refund and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at returns@antoniarolly.com.
Include your order number and clear photographs showing the issue.
If the item is confirmed to be damaged or defective, Antonia Rolly will cover the return shipping cost and offer a replacement, where available, or a full refund.
Questions
For questions about your order or return, contact us at returns@antoniarolly.com.
We aim to respond within 1–2 business days.